Global Technical Services
The Global Services team is dedicated to offering technical assistance for infusion pumps, pharmacy automation, and renal products manufactured and/or distributed by Baxter Healthcare.
Infusion Pumps |
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SPECTRUM V8, SPECTRUM IQ, NOVUM IQ, GATEWAY and IQ ENTERPRISETechnical Support |
Call: 1-800-THE-PUMP (843-7867) Email: [email protected] Online Technical Documentation: https://service.baxter.com |
INFUSION SYSTEMSCustomer Service and Parts |
Call: 1-888-719-9955 |
Pharmacy Automation & Software |
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DoseEdge Pharmacy Workflow ManagerCustomer Support |
Call 1-866-448-2529 (1-224-948-1878) Fax 1-321-206-4594 Email: [email protected] |
INTELLIFILL I.V.Technical Services |
Call 1-877-399-2292 (1-224-948-1879) Fax 1-321-206-4594 |
EXACTAMIX 1200, EXACTAMIX 2400, RAPIDFILL ASF, and REPEATER PumpTechnical Services |
Call 1-800-678-2292 (1-224-948-1881) Fax 1-800-648-9646 Email Inquiries: [email protected] |
Renal Products & Software |
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HOMECHOICE (PRO)Operational Support |
Call 1-800-553-6898, Prompt 1 (1-224-948-1861) |
HOMECHOICE (PRO)Requests for Service, Order Inquiries, Hardware Swap and Recovery |
Call 1-800-553-6898, Prompt 2, Option 2 Fax 1-800-477-1121 Email: [email protected] |
AMIA Automated PD System with SHARESOURCE Connectivity PlatformOperational Support, Requests for Service, Order Inquiries, Hardware Swap and Recovery |
Call 1-800-553-6898, Prompt 1, Option 2 (1-224-948-1861) |
PD LINK, PD ADEQUEST, POET OR RENALSOFTTechnical Assistance |
Technical Support Call 1-800-525-2623, Prompt 2 |
PHOENIX, PRISMAFLEX, PRISMA, EXALIS, CENTRYNET, and MARS |
Technical Support Call 1-800-525-2623, Prompt 2 Spare Parts, Onsite Service Call 1-800-525-2623, Prompt 1 |
Online Documentation and Spare Parts Ordering Support |
Phone: 877-347-5500 or |